1. General Information
We aim to process and ship all orders as quickly as possible. Delivery times may vary depending on product type, stock availability, and whether the item is custom-made.
All delivery times stated below refer to business days (Monday–Friday, excluding public holidays).
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2. Fabrics
In-stock fabrics
If the fabric is available in stock, your order will be shipped within 2 business days after payment confirmation.
Out-of-stock / ordered fabrics
If the fabric is not in stock and needs to be ordered from our supplier, your order will be shipped within 7 business days after payment confirmation.
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3. Custom-Made Cushions
All custom-made cushions are produced according to the customer’s selected measurements and specifications.
• Production time: up to 3 weeks
• After production is completed, the order will be shipped immediately.
Please note that production time may vary slightly depending on order volume and complexity.
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4. Foam Products (Custom-Cut Foam)
In-stock foam
If the required foam is available in stock, it will be cut, prepared, and shipped within 2 business days after payment confirmation.
Out-of-stock foam
If the foam is not immediately available and must be ordered, it will be prepared and shipped within 7 business days after payment confirmation.
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5. Shipping Carrier & Delivery
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery times after shipment depend on the selected courier service and destination country. These times are outside of our control.
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6. Delays
While we always aim to meet the stated delivery times, delays may occasionally occur due to:
• supplier delays,
• high order volumes,
• public holidays,
• or unforeseen logistical issues.
In such cases, we will inform you as soon as possible.
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7. Contact
If you have any questions regarding your order, production status, or delivery, please contact our customer service team. We are happy to assist you.
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8. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the size of your order.
Unless otherwise stated, all shipping costs are the responsibility of the customer and will be displayed before the order is completed.
If an order needs to be replaced due to an error on our part or a manufacturing defect, any additional shipping costs related to the replacement will be covered by us.