1. Right of Withdrawal
When purchasing through our webshop, as a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with applicable Dutch and European consumer protection laws.
To exercise your right of withdrawal, you must notify us in writing within this 14-day period. After notifying us, you have an additional 14 days to return the product.
Returned products must be unused, undamaged, and, where reasonably possible, returned in their original condition and packaging.
2. Exception for Custom-Made Products
The right of withdrawal does not apply to products that are made according to the customer’s specifications or are clearly personalized.
This includes, but is not limited to:
• Seat cushions manufactured according to the dimensions provided by the customer;
• Foam cut to the customer’s requested size;
• Fabrics cut to the customer’s requested length or sold by the metre;
• Any other products specially manufactured or modified for the customer.
As these products are custom-made, they cannot be returned or exchanged if the customer changes their mind, orders the wrong size, is dissatisfied with the colour, or for any other reason that is not the result of an error on our part.
3. Damaged, Incorrect or Defective Products
If you receive a product that:
• arrives damaged;
• contains a manufacturing defect;
• does not match your order;
• or has been produced incorrectly due to our error,
please contact our customer service as soon as possible, preferably within 7 days of delivery.
To help us assess the issue, we kindly ask that you provide clear photographs of the product and the defect.
If we determine that the issue is the result of our error, we will, at no additional cost to you, provide one of the following remedies:
• repair the product;
• replace the product;
• remake the custom-made product;
• or, where appropriate, issue a full refund.
Any shipping costs resulting from an error on our part will be covered by us.
4. Refunds
Once we have received and inspected the returned product, any approved refund will be processed using the same payment method used for the original purchase, unless otherwise agreed.
5. Contact
If you have any questions regarding our Return & Exchange Policy or wish to report a defective or incorrectly supplied product, please contact our customer service. We will be happy to assist you.