Frequently asked questions
If you cannot find the answers you are looking for, please send us an email; a member of our customer service team will contact you as soon as possible. Don't forget to include your order number (if applicable). You can email us at info@geonaatelier.com.
How do I request a quote?
You can easily calculate a price on our website by entering the dimensions and choosing a fabric in the Custom Cushions section. Would you prefer personal advice? Feel free to contact us by phone. If desired, we would also be happy to schedule an appointment at our workshop.
How do I measure my pillows?
Measure the length, width, and thickness of your current cushion or the space where the cushion will be placed. Always measure at multiple points, as not every surface is perfectly straight. Unsure about the correct measurements? Please feel free to contact us. We are happy to help you determine the right dimensions.
Can I also order a pillow in a custom size?
Yes. All our custom cushions are made entirely to your specifications. Almost any size or shape is possible. Simply send us your measurements and we will provide a suitable quote.
Can I choose the fabric myself?
You are free to choose a fabric from our extensive range. Are you unsure which fabric is most suitable for your application? Then we would be happy to advise you. Together, we will choose a fabric that matches your wishes and the intended use of the cushion.
What is the delivery time?
The average delivery time for custom cushions is approximately 3 weeks. Please note that this period may vary if there are delays in the delivery of fabrics or foam by our suppliers.
Are all cushions custom-made?
Yes. All custom cushions are produced especially for you. Only our standard collection is delivered directly from stock.
Can I still change my order?
Because we order the necessary fabrics and foam specifically for your project immediately after your order, it is unfortunately not possible to change or cancel your order afterwards.
Can I order just fabric or foam?
Yes. Through our webshop, you can also order only fabrics or foam, without having to purchase a custom cushion.
Do you deliver throughout the Netherlands?
Yes. We deliver our products throughout the Netherlands.
Can I also pick up my order?
Yes. You are welcome to collect your order by appointment at our studio in Hilversum.
Are the covers removable?
That's up to you. We can equip your cushions with a zipper, so the cover is easily removable and washable. If you prefer a fixed cover without a zipper, that is of course also possible.
What if there's something wrong with my order?
Frequently Asked Questions